”. Rang up virgin media loads of times but they don’t - 5211531 - 2. Options. Hoping a virgin team member will see this and send an engineer out to fix the issue. is showing spikes every 10 seconds or so from 22 to 280, some as high as 500. Open a web browser and go to 192. Once again, Virgin’s main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. In terms of actually issue; Completly unable to play multiplayer games, the ping spikes result in excessive rubber banding, I. 8. But you have mentioned that we keep. SNR (signal to noise ratio). Latency Spikes & Packet Loss. The UK's largest independent broadband news and information site. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. And my uploads are perfect. I recently upgraded to M500 and since then these issues have become more prevalent. Normal latency has been around 8-15ms. It's the latency that's causing the issues. No underfloor heating. on 23-03-2023 13:07. However. 2. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. internet issues in B11 3AY. Download speed, ping and latency are fine. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. Different upstream speeds are available at either 2Mbps. . I’ve been having various issues with Virginmedia Broadband for about 3 months now, the first issue was the time it takes to load websites, which I believe is related to DNS, but Virgin sent out an engineer who checked everything and couldn’t find a fault on my connection. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. However, by design, it is more insulated against physical downtime and failures. 168. Thanks for your post. The higher latency and occasionally asinine routing makes a notable difference. Please, help, as it is really uncomfortable to work during such service state. For the past few days I've been having issues with packet drops and high latency spikes. 00. 65. Latency measures the time taken for steps 1 and 2 to complete. Cable Modem StatusItem Status Comments. If any additional information is need I'll happily provide it. e. thanks for your post and I'm sorry to hear of the recent issues, and your desire to leave Virgin Media after 20+ years. Networking and WiFi. If anything, it’s more likely to. Sample BQM showing high latency issues on 11th April 2022. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Sometimes bandwidth gets. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. . Latency is the amount of time used by data to reach its destination and come back. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. 8 and secondary to 9. Our speed test won’t be able to “saturate” your Internet connection to test for bufferbloat if you’re. 4gz frequency. Have you checked first for any “known network faults”. The connection has been fine for the past years (". From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hi I am with VM for over a year now and I am getting constant disconnections on my 1Gb broadband - both wired and wireless. It appears to be a due to a routing choice which appears to go via US servers. 350mb, HUB3 in Reading area. Hi all, First post here. Broadband Status checked: 00:00 . in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. Up to 132Mbps download speed. There were two main issues: High dbmV Power levels on the downstream bonded channels as sometimes they fluctuate past the acceptable range (-6 <dbmV< 10) An issue with the cabling outside the property where a part of the coaxial cable to the cabinet was bent at an almost 180 degrees causing the inner sheilding and copper cable to. on 29-09-2022 09:45. ISPreview has published a response. 24-02-2023. nothing major - xbox, laptop, phones, Alexa etc. Yes, similar BQM for me and the main Belfast switch,. I have since had intermittent issues with high latency that really affects online gaming and makes the experience unbearable. 0 and 3. 95 a month. Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. HWLewis1080. 1. If I connect using a UK VPN and ping 1. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. 50p/m for 132Mbps speeds, £32. Virgin Media Community: Broadband: Networking and WiFi: Latency problems in WC1; Options. 3. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. Unfortunately it has made no change to the latency issues we are seeing. 397 ms. g. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. No one called me back and said I had to wait 1. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. 99 per month. This can see latency times become very slow (double or more vs the usual baseline). After looking through the forums it seems that this is an issue many of us are experiencing, but I am experiencing very high latency and kinda random packet loss (usually down for 15-20mins every morning between 9am and 10am and randomly throughout the rest of the day. over RFoG, then this is less of an issue. . I've done a full reboot of the router and my Decos. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. High Latency and random packet loss. Switch off your Gigacube and take out the SIM card. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. Browse. I have only split 2. Only 4 devices connected. High Latency Issues D4 ONLY. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. 8. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. Fast forward months down the line there was still no change with various fix dates been and gone. which increase the cost of broadband contracts by the. Here we will see the SSID / password settings for the WiFi bands. Step: 03: Let The Virgin Test Speed Results Load And See The Results. We reported on latency issues for Virgin Media customers the other day, which was a follow up to another issue in April. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. over RFoG, then this is less of an issue. Meanwhile, the Project Lighting network expansion has so far reached an additional 2. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. I upgraded to a 500 mb/s contract and got a hub - 5262735. We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. While basic speeds of 3-5 Mbps. 962 ms 5. . As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. . With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). The router will go through the booting up. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. The Correcteds are from when I rebooted the modem just yesterday! During the times of high latency web pages take a long time to load, and watching streaming content keeps buffering. Hey @Jayen, thanks for reaching out to us on the Virgin Media forums. Contract includes £15/month for 6-months, then £30/month thereafter. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. Simply test your broadband service, and if we find an issue we can help with a fix online. Virgin Mobile Home Internet is currently available only to existing customers. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. Recently I have been getting some intermittent packet loss and latency spikes that make playing online multiplayer games impossible. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. I wa. 0. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. 82. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. I am connected to my router via Ethernet cable and have never experienced any issues up until now. BQM: Downstream bonded cha. 1 Downstream channels. 4. The average download speeds on our Unlimited Broadband package is 10Mb Φ, but the actual speed you'll get is. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. 80% avg. 18 months. 42. Virgin Media M125 Fibre Broadband. e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2. Hi there, I used to have a hub 3 that would regularly disconnect and was impressed that for the first week my new hub 5 would be online -. 1, latency returns to. Here’s how you can get your hands on it: . Issues with latency . An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. My friends who are on virgin in same city don’t get it. my broadband speed is up and down like a yo-yo paying for 500 mb I can some time get about half that, massive latency issues playing game, getting to the point why I even have the internet, phone virgin you get the same script over and over again they say to reset hub then wait 72 hours it’s a joke I just want to book an engineer something. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 35. 116. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. 1) 192. 150 or just allocate as they are currently. I have both SKY and VM at home here, I never see these issues with the SKY service. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up. 1 GB/s download according to Samknows). Mobile Your Account. 168. Use a cable connection. See on. Consider leasing a line if your workplace. Subscribe to RSS Feed; Mark Topic as New;. Open a web browser and go to 192. Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. I have had these issues since the day i got the broadband installed, Over 5 months ago. I have tried everything, buying a different router, plugging into the router, changing the SIP ALG settings on the new. in. Optimise your display with auto low latency mode: Check your settings. Change the primary and secondary DNS to 1. I've been having packet loss/latency issues for the past 4 months now and there are also times where the internet just cuts out and stops working along with the WiFi. . This is my BQM. If your Hub is in Router mode try this link to see if the latency issues occurs. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. The issue occurs over several different games, so the problem is common to me. That still compares poorly to the average of 15ms for fixed-line connections, but 37ms is just about good enough to avoid jitter in online gaming and videoconferencing. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. The wider internet can also suffer traffic problems which can increase latency. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. Latency is effected by anything but bandwidth. Wholesale – (up from 42,243,400). 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Daily speed checks and notifications of issues. Regular readers will recall that we first spotted a smaller batch. The best times to game online or make big downloads, for example, would be when connection is fastest. I have rebooted all devices (VM Hub, my own router. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. Re: Ps5 latency problems since 120hz. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. I have the Gig1 Fibre Broadband Package. No idea why, but I cannot play Diablo IV with less than 1000ms, as of today. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. In the search box, type ncpa. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. . Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. As a result, Virgin Media often post slow latency, or ping, rates in independent research compared to BT's fibre to the home network. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for. Unbearable latency, lag spikes & packet loss for 1. within Virgin's). Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. After doing my research, this is the option I chose. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Network lag happens for a few reasons, namely distance and congestion. Impossible to leave Virgin Media with dignity!. 17-07-2023 There are a few common causes of high broadband latency. I'm very sorry to hear about the issue with your broadband service. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). But you have mentioned that we keep. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). It's been a while since I posted this and following multiple changes, I'm still struggling with latency issues. All my devices including the work computer are getting the speeds that I expect (image on original post). There are apparently no issues in my area (. I wa. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 0 Kudos. Click on the “Networking” tab. 30pm to be told we have an 'outage' in our area, which is causing performance problems. Appreciate the assistance. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. Open an internet browser and type in the Virgin Media IP address: 192. I live in the UK and am playing ESO on the European server. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. latency issues questionRe: still shocking latency lag in wv10 virgin claim everythings fine. SpeedIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. More comprehensive network performance managers can test and check latency alongside their other features. Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and speedup lag on fifa23 on the PS5 which is wired into the hub 3 It's been largely inconsistent for a while but suddenly on Thursday just gone it was flawless, I had fast and responsive gameplay. The speed at which a file downloads to your computer or other device is called the 'bandwidth' or 'broadband speed', and is not to be confused with latency. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. 33 Comments. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. Ookla’s tests confirm results we’ve seen from other broadband measurement companies, such as SamKnows. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. Was devices connected to the hub idle? As you can spike your connection. I am on the 1Gig fibre with the. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. Hub 4 & Hubs 5 run a mix of DOCSIS 3. If needed you can book a technician, order a replacement WiFi Hub, or. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. High Latency after a few hours. 1) 192. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. 1. Latency problems in WC1 on 28-10-2021 09:21. Reply. 20-30ms (or up to 50ms) is low latency, so it is considered good. Wales 57. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. I've done a full reboot of the router and my Decos. Got a response from virgin media about a complaint I made. My goal is to reduce latency and jitter such that the delay and buffering on a real. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. Slightly disappointed that an old Hib 3 router was installed. While Toob uses CG-NAT by default, they offer their customers an upgrade to a static (traditional) ip address for £8 per month. This can be replicated via WiFi. 168. Share a screen shot of the results. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Virgin Media issues statement on latency issues - UPDATED. 1 GB/s download according to Samknows). Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. 222 ms 3. Attached are my logs and BQM. Download and upload - 5057307. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. Virgin Media Community; Broadband; Gaming Support; High latency; Options. We’re still experiencing some speed issues that we didn’t before though. I'm relatively new customer to VM, having only had my broadband installed on 7 November. Latency is getting worse everyday. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. So my contract is: £25 per month for 18 months. Click on the “Upstream” tab, copy the text and paste into your reply. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. The blackouts occur usually twice a week. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. I use a skill and it activates 2-3 seconds after I press it. Hub 5 Packet loss and latency - Page 4 - Virgin Media Community - 4889960. Re: High latency spikes. . The 3. Servicing and repairs are included with Virgin Media broadband at no extra cost, so if something goes wrong with Virgin. 1 modem mode. Awful Latency Issues. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. Day by day my latency gets worse and worse. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. Simply test your broadband service, and if we find an issue we can help with a fix online. 1 , Virgin Media , Wireless. 1. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. There's likely 2 issues at play here: Known latency issue on the Superhub 3. Allocate your device (s) static IPs in your router settings > devices, I'd start at . Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. Broadband Quality Monitor. 8 results in RTTs of >500ms and ~10-30% packet loss. Please help. Usually a rock solid service. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. In computer networking, latency is an expression of how much time it takes for a data packet to travel from one designated point to another. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. Start a broadband monitor now. 2. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. Click on the “> Check router status” button. These are today's prices, but providers often increase prices in line with inflation plus a set % during the contract. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. I even opened up a complaint. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. We hope to have this fixed by: 00:00 . I know the sky was in a different socket (e. Re: Really bad ping/latency issues in games and apps like discord. Only the last couple months have I noted an issue. on 15-06-2023 17:04. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Sorry to hear of the broadband issues. 28. We’re also working with major UK businesses and as part of cross-industry innovation projects, to test the potential capabilities of our 5G spectrum and new. 100. 4 / 5 based on 675 reviews. No-cost engineer visits. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi yesterday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Connection loss and hight latency in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10. Virgin Media would have same issue some hours once per week late night. Join from just £25 per month. We would like to show you a description here but the site won’t allow us. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. We're talking a few hundred pounds per month, plus anything from £500-£1,500 for installation. 331000000. I am sorry to hear that you have had some issues with your broadband. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. Click on the “> Check router status” button. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. Here’s a selection of the cheapest fibre deals available for most. Multiple broadband speed tests over time can show if and when speed fluctuates. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. Citrix Freezing/ Latency Issue in Speed 2 weeks ago; I keep on losing connection to the internet briefly across all devices in Networking and WiFi 2 weeks ago; Ridiculous latency in Speed 2 weeks ago; has virgin responded to all the complaints of hub 5 RG reboot command in Networking and WiFi 3 weeks agoNetwork Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 3 weeks agoIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Area ref: 31. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anyt. Tags: DOCSIS 3. This is just a technical te. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Rang 150 at 3. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. The wired speed tests that virgin technicians do themselves m. This includes their 300Mbps, 145Mbps, and 67Mbps plans. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Sign in . I seem to be getting massive latency issues and speed issues I'm on 350mb. Also. 8. They weren't helpful and told me they would monitor my broadband over.